FAQs

Ticket Info

How do I get tickets to the event?

• As a big THANK YOU for the funding that National Lottery players help raise for ParalympicsGB athletes all tickets are FREE (subject to a £2 booking fee per ticket). There are 9,000 tickets to be won via a ballot, and if successful you will be able to book up to four.
• To enter all you’ll need is a ticket for any draw-based game taking place, any time between 17^th and 28^th August 2024, or a scratchcard or instant win played between that period, and then visit the website to enter. The ballot closes on the 28^th August. For more detail on the games and dates please see the T's & C's.

Why is there a booking fee?

• The booking fee is payable to AXS and meets the cost of administering the ticket through the ticketing and box office process.

Can I buy Homecoming tickets directly from The Utilita Arena?

• No, tickets to the Homecoming events cannot be bought from the venue.

Where do I find the game number required to enter the ballot?

• There are details of how to find you game number in this help sheet.

Why are public tickets only available to National Lottery players?

• The events are being staged by The National Lottery and ParalympicsGB to thank National Lottery players for supporting our athletes.

How many times can I enter?

• You can only make one entry per event, and each entry must be accompanied by a different game number from a National Lottery game.

How will I be notified if I’ve won and how do I claim my tickets?

• The ballot for the ParalympicsGB Homecoming will be drawn on 29^th August and you’ll get an email later that day if you’ve won tickets. You’ll be able to book up to four tickets from 10.00 on 30th August until 23.59 on 2^nd September.

Are all tickets seated?

• Yes this is a fully seated event.

I don’t have a smartphone – how can I access my tickets?

• If you do not have a smartphone you can transfer the tickets to someone in your group coming to the event who has a smartphone. Please see AXS for more information.

Can I sell the tickets or transfer them to someone else?

• The tickets are not for resale, however, they can be passed on to anyone else if you cannot use them as long as at least one person is over 18. Please note, you may be asked to see your ID for proof of age.
• Tickets that appear and/are purchased on resale sites will be invalidated.

What if I can no longer attend the Homecoming?

• If you have received your ticket/s but can no longer attend, please contact AXS by completing this form and they will arrange for your tickets to be cancelled. You will receive a refund on your booking fee.
• For more detailed information on ballot entry conditions please see T's & C's.

What should I do if I require an accessible ticket?

• If you have accessibility requirements and/or need a carer, when you have received your winning email, please telephone 0800 640 5001.
• For more information on accessibility at the venue please see accessibility.
• Please note the show will also have a British Sign Language team.

Does the venue provide hearing loops?

• The venue operates a radio frequency analogue hearing system which covers 100% of the Arena bowl, which means you can book any seat or stand anywhere on the floor and still receive great sound quality.
• Customers wishing to use the system can do so free of charge and should speak to a member of Security on arrival at the Arena. They will then book out a receiver pack with lanyard and an earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, They can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.

What are the ticket age limits?

• You have to be over 18 to enter The National Lottery’s Homecoming ballot, however you can bring a person of any age as your guest.
• If you want to pass your pair of tickets on, one of the pair must be 18+ , so there are no people aged 17 and under attending without an adult aged 18+.
• Every person attending a Homecoming event needs a ticket.
• Large concert events are not generally suitable environments for small children.
• You may be asked to verify your age with photo ID.